We are always trying to improve the appointment system to get the right balance between keeping enough free for urgent problems each day and allowing patients to pre-book with less urgent matters.
The best time to request appointments is by phoning between 8am and 9am. We have two telephone lines open during that period. If you have been seeing a particular GP with a problem tell us and we will try and make your appointment with the same doctor. Alternatively if you are advised to make a follow-up appointment please book it straight away.
We have a number of allocated slots for each practitioner that can be booked in advance if you wish to see a particular doctor – you will also be given a choice of doctors to see when you ring on the day you need to be seen.
Once you have registered for Patient Access you can book appointments online. There are appointments available for every doctor, nurse, and nurse practitioner. We will try to respond to demand for these appointments, as this is a new service, so please feed back to us if there are not enough available. During the booking process for these appointments there is a box asking for the reason for your appointment. We do not need this completed for doctors appointments, but it would help us when booking nurse and nurse practitioner appointments if you completed this so we can make sure the correct person has been chosen and that they have enough time available to complete the consultation or procedure to save you a further appointment.
We have two Health Care Assistants who can take blood samples, take blood pressure, perform ECGs and New Patient Checks. The Health Care Assistants work in the treatment room from 9-11.30am and provide help to the doctors who are consulting. As such there can be a wait, and specific appointment times are not issued. You can book an appointment in one of their other clinics if you would prefer a specific time.
If you need to see a Practice Nurse for travel or depo provera injections, chronic disease management clinics, cervical smears etc please make an appointment. The receptionist will advise you on which nurse to see if you are not sure.
Please note: it is important to make an appointment to see a practice nurse before you need a repeat prescription for the contraceptive pill.